Refund and Returns


KARMAQUEEN® has a full 14-day money-back guarantee on any unwanted purchase- given the nature of our products these must not be used and still in its complete and original packaging. To be considered for a refund our product must not be opened.

Your CBD Products need to be returned and received by us within 14 days of placing the order.

Please return by recorded post with your original order number, stating your reason for return and supply the tracking reference number to us. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Once we receive the product we will review the item and should we deem that the item meets our returns criteria the refund will be paid back via your original payment method within 7 days of receipt of the returned item.

We hope that all our customers are completely satisfied with our products (as lots of love care goes into developing them) however if you are unsure or need further guidance around our products the please don't hesitate to give our friendly team a shout at hello@karmaqueen.co.uk or visit our contact us page.

Cancellation Policy

We have a 24-hour cancellation policy. If you wish to cancel your order please email us as soon as possible within 24 hours, any monies paid and cleared by banks will be subject to bank processing times for refunds. Should your items ordered leave our warehouse before cancelling we will require you to return back to us before we process any refunds and cost of postage paid by you will be agreed upon.